Bye Bye QuickBook’s Tech Support for Versions of 2009 and prior!

March 22, 2012 by Ed Becker

As of May 31, 2012, live technical support and add-on business services such as payroll, credit card processing, QuickBooks Email, and online banking will be discontinued for QuickBooks for Windows 2009, QuickBooks 2009 for Mac, and a few other products.  Experts in outsourced bookkeeping services have been maintaining  clients’ accounts by upgrading to current software and QuickBooks changes as the new services are introduced.

If you don’t make use of live technical support or any of our add-on services, and are happy with your current version of QuickBooks, you can continue to use it.  However, you may want to inquire of your CPA or outsourced bookkeeper whether they are aware of such change and whether your business should invest in new and upgraded QuickBooks software.

If you are using a product affected by service discontinuation and want to maintain access to live technical support and add-on services, you’ll need to upgrade to the latest version of QuickBooks as soon as possible.

Fully supported products include:

• QuickBooks Pro and Premier (Windows) 2012, 2011, and 2010
• QuickBooks Simple Start (Windows) 2010
• QuickBooks for Mac 2012, 2011, 2010
• QuickBooks Enterprise Solutions 2012, 2011, 2010
• Credit Card Processing Kit 2010; and Invoice Manager 2010

As services to older versions are scheduled to be discontinued, Intuit plans to notify affected customers in advance by mail or email and through in-product notifications and information on the web site.

Your CPA or outsourced bookkeeping specialists should already be aware of these updates and make future plans for you as they become available. If you are considering whether you should upgrade and have questions, you are welcome to leave a comment below or contact one of our bookkeepers.