Manage Billing Errors

July 10, 2017 by OSYB Staff

“To err is human to forgive is divine.”  Billing errors can and will happen.  So what’s the best way to fix an error before it gets out of hand:

• Write a polite letter explaining the situation and ask for resolution
• Follow the chain of command, working your way up only if you are not satisfied with the resolution
• Contact them within 60 days of receiving your bill
• Keep the letter to one page, with all pertinent information, including your name, address, contact information and copies of all receipts or appropriate documentation
• Send it certified to confirm receipt
• Optional:  Send and notate that you are notifying a regulating body as this shows you mean business

And if you are the business receiving the polite letter with the appropriate documentation.  Respond politely in a timely manner with a resolution that will serve you both well.  Do keep in mind that sometimes biting the bullet, especially if the error was yours, brings you back a better return than going back and forth with a customer.

Read more on Small Business Profit Explosion:  Don’t let billing errors spiral out of control